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FAQ Links

What app can I use to view the live CCTV on my phone or computer?

 

HIKVISION/HILOOK

VIVID HD

LONGSE

MOBILE APP

Hik-connect

Hik-connect

BITVISION

PC SOFTWARE

IVMS 4200 lite (click me)

IVMS 4200 lite (click me)

IVMS320 (click me)

 

What is the Verification code for my Hikvision/Hilook/VIVIDHD DVR/NVR?

As a default we use “123456” but you can change it later.

 

One camera seems not to be working, what do I do?

This could be a number of issues, please try the following

  • Make sure the camera is powered and connected correctly.
  • Try a different channel at the back of the DVR/NVR.
  • Try a different power supply or try a different power output on the power splitter.

If you still have no picture, then please contact us and our technical team will be happy to help.

 

I have plugged the DVR/NVR into my monitor but I have no picture?

Try using another monitor (Desktop Monitor) and change the Resolution to a lower resolution (1280 x 720 is recommenced) that should be compatible with your TV (just go to configuration from the DVR).

 

My cameras are showing 4MP when I bought a 5MP system/camera?

As default some cameras will come pre-set at 4MP but can easily be changed to 5MP. For full guide please click here