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Refunds & Returns RMA

All brand new items can be returned within 30 days of purchase for a refund or replacement.
(Items must be unopened and suitable for resale as new)

Click here to view brand warranty details
 

Returns Policy 

  1. Please note we are not responsible for any cancellation that is booked in advance for installation. Please wait for delivery to arrive and make sure all the items are correct before booking any installation.
  2. Products returned for a full refund must be returned within 30 days of the invoice date. Items must be suitable for resale as new.
    1. Original packaging
    2. No marks from installation
    3. Must be complete with original manuals and accessories
    4. Full refunds will not be issued for previously installed, incomplete or worn products - This will be assessed once received.
  3. Items returned as faulty and within 30 days of the invoice date will be issued with a replacement or full refund
  4. Items returned as faulty and over 30 days after the invoice date
    1. We will attempt to fix the fault at our base - if we cannot we will send out a replacement
    2. If we do not have the item in stock we will send the item back to manufacturer for a replacement/repair
      (This can take up to 3 - 5 weeks depending on the manufacture return and warranty process)
    3. If we deem the item to have no fault - the item will be returned back to the sender
  5. We cannot offer credit/repairs/replacements on items that have had the serial number removed or have man made damage.
    1. Any damage caused during installation – including cut cables or dropped devices
    2. Defected item due to using incorrect power supply
    3. Water damage defect on cables/connections voids warranty
  6. Items that have had their serial sticker removed will be voided of warranty
  7. Items must be sent back to us first before we can send any replacements

RMA Request Form 

 

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Full name as written on order
Company name as written on order
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Make sure you provide the correct details to prevent delays
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This will be your invoice number
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Please note our refund policy is only 30 days.
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Provide return item details: Model + Serial number along with the reason of return and/or details of the fault. (Items received without a detailed description will take longer to process)
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You can find the serial number underneath of DVR/NVR or on the side of cameras.
You can find the serial number underneath of DVR/NVR or on the side of cameras.
You can find the serial number underneath of DVR/NVR or on the side of cameras.
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